Privacy Policy

We use the collected information for the following purposes:

• Service Delivery: To provide tea sourcing, corporate programs, and certification preparation services
• Communication: To respond to inquiries, provide support, and send service-related updates
• Website Improvement: To analyze usage patterns and enhance user experience
• Marketing: To send relevant information about our services (with your consent)
• Legal Compliance: To meet regulatory requirements and protect our rights
• Security: To prevent fraud, ensure website security, and troubleshoot issues

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist in website hosting, analytics, email delivery, and payment processing
• Business Partners: Tea suppliers and certification bodies when necessary for service delivery
• Legal Authorities: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with any merger, acquisition, or sale of company assets

All third parties are contractually required to protect your data and use it only for the specified purposes.

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption: Data transmission is protected using SSL/TLS encryption
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Storage: Data stored on secure servers with regular backups
• Regular Monitoring: Continuous security monitoring and vulnerability assessments
• Data Minimization: We only collect data necessary for specified purposes

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Personal data is typically retained for seven years from the last interaction, in compliance with Singapore regulations.

Under Singapore's PDPA and other applicable regulations, you have the following rights:

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Erasure: Request deletion of your personal data when no longer necessary
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal data for direct marketing
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the information provided at the top of this page. We will respond to your request within 30 days.

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided at the beginning of this policy. We will process your request promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.